Training

Service Hub & Customer Success Training:

Improve customer experiences and build long-term customer loyalty with HubSpot.

Excellent customer service is a decisive competitive factor today. In our Service Hub & Customer Success Training, we show you how to use HubSpot to develop your customer service from reactive problem solving to a strategic growth factor. Increase customer satisfaction, boost your referral rates and ensure long-term customer loyalty - all through an optimized service process with HubSpot.

More efficient processes: Faster resolution of customer inquiries

Higher customer satisfaction: more personalized service, measurably improved NPS values

Long-term growth: customer loyalty as a driver for increased sales and reputation

What you can expect: The core content of the training

Efficient processing of customer enquiries

In this HubSpot training course, we will show you how to use the Service Hub to efficiently process incoming requests, bring transparency to your support tickets and create knowledge bases that provide your customers with quick solutions. You will learn how to integrate live chats, chatbots and feedback forms into the customer journey to create a seamless and positive experience. By focusing on your customers' needs, you will not only improve your brand image, but also lay the foundation for successful cross-selling and long-term customer loyalty.

Measuring and analyzing customer feedback

A central component of our customer success training is measuring and analyzing customer feedback. You will learn how to integrate metrics such as the Net Promoter Score (NPS) or the Customer Satisfaction Score (CSAT) into HubSpot to gain valuable insights into your customers' satisfaction. Based on this data, you can take targeted measures to continuously improve your service and optimally meet your customers' needs. Satisfied customers are not only more loyal, they are also more likely to recommend your company to others - creating sustainable growth that goes beyond simply acquiring new customers.

Automate service processes

Our customer success training shows you how to automate service processes and establish standardized workflows to reduce the workload for your team. You will learn how to set up SLAs (service level agreements), define priorities and save time and resources with automation workflows. This will make your customer service more efficient and faster, while your team can focus on individual and complex issues.

Who is the training suitable for?

This training is aimed at customer service teams, support staff, customer success managers and managers who want to take their service to a more professional level. Whether you are new to the HubSpot world or want to optimize your existing service processes, after completing this training you will be able to proactively design customer experiences, turn customer feedback into valuable recommendations for action and use your service as a real growth driver.

Your benefits after the training

Our experienced experts will help you to put what you have learned in theory directly into practice. Practical exercises, real-life case studies and individual advice ensure that you can immediately apply what you have learned and tailor it to the specific needs of your company.

Ensuring long-term success

Increase customer satisfaction, strengthen loyalty and turn your customer service into your company's calling card. Contact us to find out more about the Service Hub & Customer Success Training, available dates and individual offers. With a professional service strategy based on HubSpot, you lay the foundation for your sustainable business success.